跳转到主要内容

客户体验的质量

优化每一个
时刻在
客户的旅程

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bet3365游戏 客户体验 is the world’s most agile platform, making it easy for companies to monitor and improve every key 时刻在 客户的旅程. Uncover areas of opportunity, 自动化操作, 并推动关键的组织成果.

结果我们提供

  • 优化顾客
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在整个组织中以客户为中心


你需要的不仅仅是被动的反馈. Consumer preferences are changing faster than ever and competing products emerge daily. bet3365游戏 CX为您提供实时服务, 可操作的, 客户 intelligence accessible at every level of the organization – from executives to frontline.

高管


改善财务结果和决策

  • Singular view of 客户 metrics and operational performance by business line, 位置, 和客户类型
  • 关键驱动分析,以立即确定根本原因
  • 进步和. 基准和趋势
  • 操作和性能度量的集成

数字


提高在线和移动用户的满意度和转化率

  • Page-level and website feedback to understand conversion barriers and reported 满意度
  • 生成线索并获取联系方式
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  • 与分析平台无缝集成
  • No required vendor or IT interaction to design, launch, or modify solutions

服务


Drive 客户 满意度 and team improvement with real-time 客户 insights

  • Management scorecards with 客户 满意度 by team and associate vs. 基准
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  • 文本分析,以理解关键主题
  • Individual-level dashboards with account-level metrics, progress vs. 趋势和自动警报

解决每一种需要


客户的声音

捕捉客户的声音, 使用多个渠道, 在客户旅程的每一个接触点.

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事务 & 关系NPS

与CSAT和贝恩认证的NPS问题, you can combine in-moment and long-term 客户 满意度 feedback.

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员工敬业度

敬业的员工会创造忠诚的客户. bet3365游戏 can connect your 员工 and 客户 data to drive internal and external action.

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A / B测试 & 实验

Rapidly perform A/B tests and experiments so you can continually improve 客户 programs.

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数字交付经验

提供在线邀请, 促销活动, 针对目标个人的广告或其他相关内容, 基于网站行为和客户档案.

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网络/移动接触 & 满意度

获取页面级的反馈, and deliver site-exit and post-transaction surveys to engage 客户s and drive immediate action.

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客户努力得分

发现 and track how much effort your 客户s have to exert to get an issue resolved or a request fulfilled.

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呼叫中心流程启用

Seamlessly integrate your call center systems and create a centralized view of your 客户 support interactions.

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11000多个品牌信赖的平台


With bet3365游戏, NPS has risen every year, and CLOSING THE LOOP IS NOW SEAMLESS.
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bet3365游戏的灵活服务模式

We know that sometimes you need someone else to manage a project so you can allocate energy to other initiatives. Other times, you need the flexibility and agility to manage the details yourself. Our offering gives you the freedom and power to dial up or dial back the 服务 at any time during the program.

咨询

  • XM的科学家
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交付

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支持

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定制

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看看bet3365游戏如何改善您的客户体验