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The Total Economic Impact of bet3365游戏 客户XM

Forrester报告

Thirty-eight million reasons why we believe the world’s leading 品牌s choose bet3365游戏 for 客户 experience management.

2019年10月qualtrics委托进行的研究 The Total Economic Impact™ of bet3365游戏 客户XM,由 Forrester咨询, 发现一个复合组织, based on bet3365游戏 客户s using the 客户 experience solution, 实现:

  • 633%的投资回报率 超过三年
  • 收益等于 $38.4M,净现值为 $33.2M
    • $24.5M in improved 客户 care support and service
    • $12.3M in increased 客户 retention and reduced cost of acquisition
    • $1.7M in avoided costs of previous surveys and analytics tools
  • 投资回收期不到3个月

我们生活在一个体验经济时代. The winners and losers of the future will be determined by the experiences they provide. 有了正确的见解, 交付实时, you can deliver great 客户 experiences while simultaneously seeking out and eradicating poor experiences. bet3365游戏 brings together the most advanced experience management platform with the largest ecosystem of experts to help 品牌s deliver exceptional 客户 experiences and drive real, 重要的可量化的业务结果.

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一步 /2

在这项研究中,你会学到



  • 支持 in transitioning to a data-centric and 客户-centric culture.
  • Leveraging a robust partner ecosystem for complementary 服务.
  • Flexibility to tailor and grow their programs according to specific needs.

The world’s top 品牌s trust bet3365游戏 to deliver breakthrough experiences