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Patient Experience CAHPS 解决方案 Patient Experience CAHPS 解决方案

XM Solution Guided Program

Patient Experience CAHPS 解决方案

在满足监管要求的同时改善患者体验

核心的经验

客户体验

bet3365游戏

成本

自定义引用

For healthcare providers looking to make regulatory 病人的经验 programs more actionable and outcome-focused, bet3365游戏 delivers the solutions you need to lay the foundation for modern 病人的经验 programs.

  • View CAHPS results alongside real-time data to quickly identify ways to improve the 病人的经验
  • Understand, analyze, and act quickly on patient feedback while fulfilling regulatory requirements
  • Address patient concerns immediately, 而不是等待几个月的回顾反馈,你不能采取行动
  • Get real-time access to benchmarking data to easily segment and dive deeper to 理解 areas for improvement and activate the right teams to improve patient outcomes

结果交付

通过以下方法将您当前的病人反馈付诸行动:

  • Enabling dynamic engagement and deeper analysis with CAHPS data on role- or location- based dashboards
  • Maintaining what you need for organizational goals, Magnet designation, and regulatory requirements
  • 洞察服务恢复领域,以解决负面体验, 改善结果, 并积极影响CAHPS的调查结果 
  • Securing sensitive patient data with unrivalled experience management platform security, 包括HI-TRUST和FedRamp认证, 允许你安全管理你的HIPAA合规.

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你得到的

与bet3365游戏, healthcare providers can quickly improve their current programs and confidently set a strategic foundation to design better experiences for patients, 家庭, 和社区.

As a HCAHPS-approved vendor, bet3365游戏 provides ongoing technology innovation backed by a team of healthcare experts to help you deliver exceptional experiences to patients, driving better outcomes and satisfaction.

bet3365游戏 uses the national standardized HCAHPS survey to measure patients’ perceptions of their hospital experience. We recommend supplementing CAHPS surveys with non-CAHPS 病人的经验 surveys using our 护理解决方案地点. Supplementing regulatory programs with a real time approach allows healthcare providers to better identify, 理解, and take action on what needs to be improved – directly impacting scores and star ratings.

指示板

Turn data into insights with dashboards and reports ready-built to help you share insights across the organization and give you a holistic view of the organization across different care settings.

您还可以在整个患者过程中深入研究特定的接触点. 例子包括:

  • 调度
  • 登记/注册
  • 住院
  • 放电
  • 计费

另外,在CAHPS数据中补充护理点 across critical 服务 areas such as 急症治疗,医疗实践,门诊手术和门诊治疗, 来全面了解你的病人之旅.

Health systems can benefit greatly by supplementing regulatory programs with a real-time approach to 病人的经验. Input data from the CAHPS phone and email surveys into the bet3365游戏 platform and supplement it with real-time insights gathered by administering non-CAHPS 病人的经验 surveys, 等我们 护理解决方案地点s.

As an official HCAHPS approved vendor, bet3365游戏 can be your long term partner for your CAHPS needs and accelerate time to value with our CAHPS Solution.

bet3365游戏 built-in benchmarks and 护理解决方案地点s for 急症治疗,医疗实践,门诊手术和门诊治疗, healthcare providers have access to real-time post-care feedback and know where they rank in the market, across critical service areas.

bet3365游戏 benchmarks cover 50 states, 包括华盛顿特区, 包括来自500多家医院的病人反馈. 这些问题是经ancc批准的,涵盖9个类别,包括:

  • 净推荐值
  • 健康体验指数:成功、努力、情感、信任
  • 对最近遭遇的总体满意
  • 对护士和医生护理分娩的看法
  • 护理体验流程

另外, 基准可以按地理位置(城市)划分, 国家和地区), 按床数大小, 排放和访问, facility type or site of care, 适合成人或儿科就诊或出院.

的bet3365游戏 Health Connect integration. 帮助医疗保健和公共卫生提供者实现无缝自动化 病人的经验 通过连接bet3365游戏和Epic等EMR系统来实现数据流, 欧洲核子研究中心, Allscripts, 雅典娜, 和更多的.

解决方案的细节

病人的经验 医疗网站 and CAHPS 解决方案 are available with bet3365游戏 CustomerXM for Foundational or CustomerXM for Locations licenses.

Health Connect integration can be added-on to a bet3365游戏 CustomerXM for Locations license.

实现 & 服务

A dedicated bet3365游戏 实现 Consultant will work with you to provide XM Solution content with custom logo/品牌ing.

部署后, a bet3365游戏 客户成功 Manager will work with you to make sure your CX program is running smoothly, 提供支持, and alert you to new features and updates.

Let them be your personal concierge in integrating bet3365游戏 XM technology with your business.

实现 服务 and integrations cost dependent on the number of surveys and dashboard configurations and advanced add-on features.

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